{"id":73461,"date":"2026-03-11T13:28:26","date_gmt":"2026-03-11T12:28:26","guid":{"rendered":"https:\/\/www.facts.be\/?page_id=73461"},"modified":"2026-04-08T17:42:04","modified_gmt":"2026-04-08T15:42:04","slug":"heroes-app","status":"publish","type":"page","link":"https:\/\/www.facts.be\/en\/info\/heroes-app\/","title":{"rendered":"The Heroes App"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"73461\" class=\"elementor elementor-73461\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b3104b e-con-full e-flex e-con e-parent\" data-id=\"1b3104b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a5b5d7c e-con-full e-flex e-con e-child\" data-id=\"a5b5d7c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e9ee66c e-con-full e-flex e-con e-child\" data-id=\"e9ee66c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b3309c3 e-con-full e-flex e-con e-child\" data-id=\"b3309c3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-447168f elementor-widget elementor-widget-image\" data-id=\"447168f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"393\" src=\"https:\/\/easyfairsassets.com\/sites\/328\/2024\/06\/FAC21-spaceship-character.png\" class=\"attachment-full size-full wp-image-325\" alt=\"\" srcset=\"https:\/\/easyfairsassets.com\/sites\/328\/2024\/06\/FAC21-spaceship-character.png 600w, https:\/\/easyfairsassets.com\/sites\/328\/2024\/06\/FAC21-spaceship-character-300x197.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d48cf4 e-con-full e-flex e-con e-child\" data-id=\"3d48cf4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94c0f0c elementor-widget elementor-widget-heading\" data-id=\"94c0f0c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Heroes App<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fa6f3d elementor-widget elementor-widget-text-editor\" data-id=\"6fa6f3d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Welcome to the FAQ page for the new Heroes App! Check below for answers to your questions about this digital guide to the FACTS convention.<\/p><p>Still lost? <a href=\"https:\/\/www.facts.be\/en\/info\/contact\/\"><strong>Contact us<\/strong><\/a> directly!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f7a912 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"6f7a912\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85f8f50 elementor-widget elementor-widget-image\" data-id=\"85f8f50\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"418\" src=\"https:\/\/easyfairsassets.com\/sites\/328\/2024\/06\/FAC21-flying-robot-character.png\" class=\"attachment-full size-full wp-image-674\" alt=\"\" srcset=\"https:\/\/easyfairsassets.com\/sites\/328\/2024\/06\/FAC21-flying-robot-character.png 500w, https:\/\/easyfairsassets.com\/sites\/328\/2024\/06\/FAC21-flying-robot-character-300x251.png 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-482d2d9 e-con-full e-flex e-con e-child\" data-id=\"482d2d9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3813501 e-con-full e-flex e-con e-child\" data-id=\"3813501\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-35346f7 e-con-full e-flex e-con e-child\" data-id=\"35346f7\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2d4f7d0 e-con-full e-flex e-con e-child\" data-id=\"2d4f7d0\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f47c78e e-grid e-con-full e-con e-child\" data-id=\"f47c78e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52a7f5e elementor-align-center elementor-widget elementor-widget-button\" data-id=\"52a7f5e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.anykrowd.heroes_app\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download for Android<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb05e83 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"eb05e83\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/apps.apple.com\/us\/app\/heroes\/id6753878005\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download for iOS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e5071c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5e5071c\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-895b144 elementor-widget elementor-widget-heading\" data-id=\"895b144\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Virtual Queues for photoshoots<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e16ff5 elementor-widget elementor-widget-text-editor\" data-id=\"7e16ff5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><em>Actor photoshoots now work with extra &#8216;sub time slots&#8217; via the Heroes app.<\/em><\/strong><br \/><strong><em>Choose one to cut down your waiting time.<\/em><\/strong><\/p><p><strong><em>This feature is mandatory for all photoshoot participants.<\/em><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b66a910 elementor-widget elementor-widget-text-editor\" data-id=\"b66a910\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>STEP 1:<\/strong> Download the Heroes App and register with the same e-mail address you used for your photoshoot purchase.<\/p><p><strong>STEP 2:<\/strong> Go to the Activities tab and check your options.<\/p><p><strong>STEP 3:<\/strong> Choose a time slot within your photoshoot session.<\/p><p><strong>STEP 4:<\/strong> During FACTS, head to the photoshoots at the designated time. You&#8217;ll get a notification via the app, too!<\/p><p><strong>STEP 5:<\/strong> Take the picture, get the photo and the download code, and sound off a fandom yell.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a784c4 elementor-widget elementor-widget-text-editor\" data-id=\"9a784c4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Photoshoot tickets not showing up in your app?<\/b><br \/>Pick a time slot first, and they should pop up!<br \/>Contact us if that does not work,\u00a0<a title=\"via this page\" href=\"https:\/\/www.facts.be\/en\/info\/contact\/\" data-linkto=\"https:\/\/\">via this page<\/a>.<\/p><p><b>Choose the correct day<\/b><br \/>The app does not give you an error message<br \/>if the day of your time slot doesn&#8217;t match the day of your ticket. Be careful!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bec312e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"bec312e\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5585638 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"5585638\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-question\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M202.021 0C122.202 0 70.503 32.703 29.914 91.026c-7.363 10.58-5.093 25.086 5.178 32.874l43.138 32.709c10.373 7.865 25.132 6.026 33.253-4.148 25.049-31.381 43.63-49.449 82.757-49.449 30.764 0 68.816 19.799 68.816 49.631 0 22.552-18.617 34.134-48.993 51.164-35.423 19.86-82.299 44.576-82.299 106.405V320c0 13.255 10.745 24 24 24h72.471c13.255 0 24-10.745 24-24v-5.773c0-42.86 125.268-44.645 125.268-160.627C377.504 66.256 286.902 0 202.021 0zM192 373.459c-38.196 0-69.271 31.075-69.271 69.271 0 38.195 31.075 69.27 69.271 69.27s69.271-31.075 69.271-69.271-31.075-69.27-69.271-69.27z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9726724 elementor-widget elementor-widget-heading\" data-id=\"9726724\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-92496fa e-con-full e-flex e-con e-child\" data-id=\"92496fa\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a3705e elementor-widget elementor-widget-n-accordion\" data-id=\"7a3705e\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1280\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1280\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Why should I use the app? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1280\" class=\"elementor-element elementor-element-09a0f3f e-con-full e-flex e-con e-child\" data-id=\"09a0f3f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1f64f1 elementor-widget elementor-widget-text-editor\" data-id=\"e1f64f1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The HEROES app is your digital event companion for FACTS.<br \/>It brings together everything you need in one place and elevates your experience to a new level:<\/p><ul><li><strong>Your ticket:<\/strong> easy to find and linked to your account<\/li><li><strong>All event info<\/strong> about guests, activities, and vendors in one handy spot<\/li><li><strong>Digital queues<\/strong> for photoshoots<\/li><li>The ability to make your own <strong>custom schedules<\/strong><\/li><li>The digital<strong> floor plan<\/strong><\/li><li><strong>Notifications<\/strong> in case of important updates<\/li><\/ul><p>You can still visit FACTS without the app, but it makes your experience more convenient and organised. Try it out!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1281\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1281\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I install the app? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1281\" class=\"elementor-element elementor-element-0078f97 e-con-full e-flex e-con e-child\" data-id=\"0078f97\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-421b3bf elementor-widget elementor-widget-text-editor\" data-id=\"421b3bf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Before the event, you will receive an <strong>dedicated e\u2011mail.<\/strong><\/li><li>In this e\u2011mail, tap the <strong>smart link:<\/strong><ul><li>The app will download (if it is not installed yet)<\/li><li>Your profile will be configured automatically<\/li><li>Your ticket will be linked to your account<\/li><\/ul><\/li><li>Open the app and check whether:<ul><li>your ticket is visible<\/li><li>the floor plan and schedules are available<\/li><\/ul><\/li><\/ul><p>We recommend installing and checking the app at home before the event. Use the buttons above for the download links.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1282\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1282\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Do I need the app to enter? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1282\" class=\"elementor-element elementor-element-1686b4b e-con-full e-flex e-con e-child\" data-id=\"1686b4b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62f0f8d elementor-widget elementor-widget-text-editor\" data-id=\"62f0f8d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The app is not mandatory to enter. However, there is only instance where the app is now mandatory to use:<\/p><ul><li><span style=\"text-decoration: underline;\"><strong>Digital queues for actor photoshoot sessions<\/strong><\/span><br \/>All photoshoot participants can now enter a virtual waiting line. It basically <em><strong>gives you a more precise time slot<\/strong><\/em>, which means you spend much less time waiting your turn. But for digital queues to work, everyone needs to be in them. So we had to make them mandatory.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1283\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1283\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What if I don't have a smartphone? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1283\" class=\"elementor-element elementor-element-02c0232 e-con-full e-flex e-con e-child\" data-id=\"02c0232\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86ec1b0 elementor-widget elementor-widget-text-editor\" data-id=\"86ec1b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"40\" data-end=\"183\">No problem at all, you can still fully enjoy FACTS. Simply bring a printed ticket or have your ticket PDF ready on any device when you arrive.<\/p><p data-start=\"185\" data-end=\"324\">The HEROES app is designed to make your visit more convenient and interactive, so without it you won\u2019t have access to a few extra features:<\/p><ul data-start=\"325\" data-end=\"566\"><li data-section-id=\"wrafl6\" data-start=\"325\" data-end=\"394\">All event info about guests, activities, and vendors in one place<\/li><li data-section-id=\"1g02jgb\" data-start=\"395\" data-end=\"429\">Digital queues for photoshoots<\/li><li data-section-id=\"1od3ymd\" data-start=\"430\" data-end=\"485\">The option to create your own personalized schedule<\/li><li data-section-id=\"1cu02lu\" data-start=\"486\" data-end=\"516\">The interactive floor plan<\/li><li data-section-id=\"1a8lml7\" data-start=\"517\" data-end=\"566\">Real-time notifications and important updates<\/li><\/ul><p data-start=\"568\" data-end=\"714\" data-is-last-node=\"\" data-is-only-node=\"\">That said, everything at FACTS remains accessible on-site, and our team is always there to help you find your way and make the most of your visit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1284\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1284\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What will happen to my remaining balance in the app? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1284\" class=\"elementor-element elementor-element-def4874 e-con-full e-flex e-con e-child\" data-id=\"def4874\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72f976a elementor-widget elementor-widget-text-editor\" data-id=\"72f976a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"33\" data-end=\"135\">All remaining money in the app will be <strong data-start=\"72\" data-end=\"98\">automatically refunded, <\/strong>you don\u2019t need to take any action.<\/p><p data-start=\"137\" data-end=\"303\">Please note that while the refund is processed immediately, it may take a few days before the amount appears back in your account, depending on your payment provider.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1285\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1285\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Who do I contact for issues? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1285\" class=\"elementor-element elementor-element-300f8db e-con-full e-flex e-con e-child\" data-id=\"300f8db\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-555d8d5 elementor-widget elementor-widget-text-editor\" data-id=\"555d8d5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If something goes wrong, please go to the Info Point. The staff member at the desk will contact our technical support team (AnyKrowd). If needed, a member of the developer team will come to the Info Point to help you on the spot.<\/p><p>If you need help after the event, get in touch via our <span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/www.facts.be\/en\/info\/contact\/\">Contact Form!<\/a><\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The Heroes App Welcome to the FAQ page for the new Heroes App! Check below for answers to your questions about this digital guide to the FACTS convention. Still lost? Contact us directly! Download for Android Download for iOS Virtual Queues for photoshoots STEP 1: Download the Heroes App and register with the same e-mail [&hellip;]<\/p>\n","protected":false},"author":210,"featured_media":0,"parent":309,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-73461","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.facts.be\/en\/wp-json\/wp\/v2\/pages\/73461","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.facts.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.facts.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.facts.be\/en\/wp-json\/wp\/v2\/users\/210"}],"replies":[{"embeddable":true,"href":"https:\/\/www.facts.be\/en\/wp-json\/wp\/v2\/comments?post=73461"}],"version-history":[{"count":5,"href":"https:\/\/www.facts.be\/en\/wp-json\/wp\/v2\/pages\/73461\/revisions"}],"predecessor-version":[{"id":74723,"href":"https:\/\/www.facts.be\/en\/wp-json\/wp\/v2\/pages\/73461\/revisions\/74723"}],"up":[{"embeddable":true,"href":"https:\/\/www.facts.be\/en\/wp-json\/wp\/v2\/pages\/309"}],"wp:attachment":[{"href":"https:\/\/www.facts.be\/en\/wp-json\/wp\/v2\/media?parent=73461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}